FAQS

All guests must present a valid ticket or e-ticket (mobile or printed) to enter the venue. Entry times vary by event, so please arrive early to avoid queues. Late entry may be restricted. RM Arena reserves the right to refuse admission for safety, security, or ticket irregularities.

Please check our full Prohibited Items list before attending. Commonly restricted items include large bags, glass, alcohol, weapons, professional cameras, fireworks, and any item that could affect the safety or enjoyment of others. Confiscated items will not be returned during the event.

Tickets should only be purchased through our official sales partners or the RM Arena website. All sales are final unless an event is cancelled or rescheduled. Please double-check your details before completing your purchase.

RM Arena is centrally located with easy access from Sunderland, Durham, and Newcastle. The venue is well-connected by public transport and main roads, with parking and drop-off areas available on site. For large events, shuttle or event-specific transport may be arranged, please check event details.

Yes. Entry or continued attendance may be refused or revoked if a guest breaches venue rules, behaves disruptively, or poses a safety risk. Searches or bag checks may be carried out at the entrance. Refunds are not offered in these circumstances.

Some events are age-restricted (for example, 18+ concerts or family-friendly daytime shows). Please check the event details before purchasing tickets. Children must be accompanied by an adult unless otherwise stated.

Cloakroom facilities may be available for certain events. Large bags and prohibited items cannot be stored onsite. Please plan ahead and bring only essential items.

Valid photo ID may be required for ticket collection, entry to age-restricted events, or access to licensed bars. Accepted forms include a driving licence, passport, or recognised photo ID card.

If you lose an item during an event, please report it to a steward or the information desk. After the event, contact our lost property team via email with a description of your item, where it was lost, and your contact details. Items are kept for a limited period before disposal or donation.

RM Arena operates a zero-tolerance policy towards harassment, abuse, or discriminatory behaviour of any kind. Anyone found engaging in such behaviour will be removed from the venue and may be banned from future events.

Illegal drugs and unprescribed controlled substances are strictly prohibited. Possession or use will result in ejection and may be referred to the police. Searches may be conducted upon entry.

Yes, essential prescription medication is permitted. Please bring it in its original packaging with a prescription label, and declare it to security if necessary. Medical oxygen or equipment may be brought with prior notice to our team.

We ask all guests to dress appropriately. Clothing with offensive, violent, or political slogans or imagery is not permitted. Management reserves the right to refuse entry based on inappropriate attire.

Sound levels at concerts and live events can be high. Ear protection is recommended, especially for young children or guests with sensitivity to noise. SL Arena complies with all relevant sound and safety regulations.

Professional cameras, video cameras, and recording devices (including GoPros, tablets, and laptops) are not permitted unless approved by the event organiser. Small personal cameras or phones are generally allowed unless otherwise stated by the promoter.

Some events may include strobe lighting, lasers, or pyrotechnic effects. These will be used under controlled conditions and announced where possible. Guests with photosensitivity or related medical conditions should take precautions or contact us before attending.